A BlackBerry device appears to have stopped responding and an hour glass is displayed on the screen. The BlackBerry device is connected to the computer, but its status is shown as Disconnected in BlackBerry Desktop Manager. What are two ways to resolve this issue? (Choose two.) | Blackberry

A. Click Options or Settings on the BlackBerry device Home screen > Select Advanced Options > Click Wipe Handheld.
B. Perform a full back up of the BlackBerry device data and turn on advanced logging. Find the corrupt database indicated in the log, clear the corrupt database, and then restore the database to the BlackBerry device.
C. Install the latest version of BlackBerry Device Software on the computer and run the application loader process.
D. Remove the battery from the BlackBerry device while it is connected to the computer and run the
application loader process. During the application loader process, re-insert the battery and complete the process.
E. Click Options or Settings on the BlackBerry device Home screen > Select Advance Settings > Click Application Configuration > Select Allow Java Script and Allow JVM.

Answer: C,D